LSI In The Community

Writing for a better bottom line

By Holly Infante, Director, Strategic Communications

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I haven't encountered many epic fails in the documentation world, but once in a while I'm asked to fix a train wreck. At the root of one recent near-catastrophe, the principal writer failed to use an outline. The result? Two years of critical research and analysis was not presentable to the customer. Ouch. . . .

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